The telecom service providers in India offer customer care service throughout the day, all seven days of the week. The customer care service was developed in India to reach more customers and to provide them with a hassle-free telephone service. Notably, India of today has changed a lot in comparison to India we had 20 years back when it comes to handling the electronic media. The requirement of an eligible customer care team has thus become a necessity.
The Idea Cellular Service, Popularly known as “Idea” it is widely known for its customer care services in Kerala. This article will give you the details about Idea Customer Care Number Kerala Services, Idea KeralaToll Free Complaint Number, Idea Kerala Circle Complaint Number, Email Id related to Idea Kerala circle. With a customer base of more than 5.5 million, it is the number one mobile operator in Kerala. The idea network has launched a dedicated customer care number in Kerala and known for its exceptional customer care service.
Idea Kerala Toll Free Number, Customer Care Email ID, Complaint Number
The need of the customer care service is not just limited to the office hours but has to be up and running throughout the night. This is because most of the international calls take place during the night.
Idea customer care number in Kerala is your solution if you are an Idea cellular service user, and you are having difficulties with their services.
Various problems related to new services, caller tunes, data services, value-added services, and balance deductions can be solved instantly sitting at home. The customer care service was a revolutionary development because sitting at home at any time of the day, the user could get his or her problem sorted instantly. They do not need to visit the service provider office at every issue they face.
The customer care executives who respond to the complaint calls are specially trained to handle the situation and provide you with immediate support. With the advent of technology, most of the problems which needed the intervention of customer care executives can now be solved through the USSD codes.
USSD codes or Unstructured Supplementary Service Data are short codes developed for certain frequently used services. They are also referred to as short cut codes or feature codes. The advantage of these codes is
• They are tailor-made for specific services
• A user need not wait for a long time to reach the customer care executives
• Since they are made for particular services, they are easy to remember. Some of the services that can be easily fetched using USSD codes are:
• Your talk time balance
• Data balance
• SMS balance
• New offers, etc.
A user can obtain customer care service in three ways. They are:
• Telephonic conversations:
The most opted-for way of customer care support is through telephonic conversations. The customer care executive is on the other end of the phone line and he or she guides the customer in distress through several processes until the problem is solved. In most cases, the doubts and the problems can be quickly resolved over telephonic conversations.
• Live Chat support
This support is generally available on the official website of the telecom service provider. The live chat support does the same thing the telephonic conversation does. It helps users solve their problems and clear their doubts through the online chat window.
This support has recently gained a lot of popularity as you can use this at places like the library and your office without disturbing people around you. The service can also be used when you are at a meeting and need to get your problem resolved immediately.
• Email support
Mailing has always been a way of reaching someone for a long time. Sending an email at the customer service providing email id can fetch you your response. Sometimes emails are used to keep things official. However, unlike the other two ways of connecting with the customer care executive, emails are not instant. It has been noted that emails are mostly used by corporate and other organizations when they are facing a large scale problem and are not generally used by individuals.
• The regional office
The regional office can be found from the official website of every telecom service provider. The local office is to be approached when things cannot be resolved by the above methods.
How To Contact the Idea Nodal
Officer in Kerala?
Idea Cellular service in Kerala offers high-quality communication service and is one of the best-known telecom services of the state. With the infrastructure of providing integrated cellular services like 2G, 3G and 4G to its users, Idea mobile service are also known for its customer care services.
Below is the list of all numbers through which the Idea Telecom Customer Care service is available in Kerala. You can either call idea customer care from your idea number or from any other mobile networks like Airtel, Jio, BSNL etc.
Idea Kerala helpline number available all 24 hours of the day:
198 (Toll Free for Idea users)
Customer Care phone number for Idea Telecom:
Separate numbers for Prepaid and postpaid:
+91 9847112345 (for prepaid only)
+91 9847012345 (for postpaid only)
The above two numbers are for queries and requests only
If there is a complaint, in particular, the number below can be used:
Idea Kerala Circle Offline Communication Details
Official Email id of Idea Customer Care Kerala:
The above mentioned Email-id is for offline services only. If someone is expecting instant services, then the email-id mentioned above would be of no particular help. However, if there is no proper response through Email, then one can surely approach the nodal or regional offices. the addresses are given below:
Idea Kerala Help Link:www.ideacellular.com/customer-care/contact-us
Idea Kerala Locations: www.ideacellular.com/customer-care/need-help/idea-office-locations
Idea Store Locations in Kerala:
Idea Kerala Complaint Status Link:
Idea Kerala Social Profiles Details
Idea Customercare on Twitter: @idea_cares
Idea Facebook Page-https://www.facebook.com/Idea/
Kerala Circle Office of Idea Telecom:
IDEA Cellular Limited, VJ Tower, Vytilla Post Office, Kochi, Kerala -682015, India
Idea Kerala Contact Numbers:
Post paid: +919847012345
The office does not have and fax number
We are also going to provide you with the links of the official website and social handles.
The Official Idea Website:
Idea Customer Care Kerala Email Id:
The link of the Idea Official helpline Kerala:
You can use the below link to find the nodal and regional offices of Idea Kerala Customer Care Services.
With the resources mentioned above, we hope that the problems related to Idea customer care in Kerala can be resolved. If the problem persists after contacting the Toll-Free Number of Idea Customer Care, Online Chat and other online mediums then the option of approaching the higher authorities is always there.
If the issue is still not fixed, one can contact the consumer forum and move the court. However, most Telecoms Operators like Idea are known to resolve the problems very efficiently and is always ready to attend their customers whenever they are in trouble.